Vanishing Mail Collection Box, Update #1

Here’s an update on the progress of my complaint to the USPS regarding the neighborhood mail collection box that vanished a couple of weeks ago (see previous post):

On Tuesday, 9/5/2006, I received a call from a Mr. Jim O’Connell, the Manger of Customer Service with our San Francisco USPS. Again, I must compliment the USPS for their prompt response to my complaint. Mr. O’Connell informed me that the mail collection box “density” for a number of city-wide boxes was conducted. It turned out that this particular box set in front of the Senior Center on Fulton Street at 37th Avenue did not meet the required average density of 25 pieces of mail per day. Hence, the decision to remove it.

However, Mr. O’Connell kindly listened to my complaint and my reasoning for the box being replaced. I admitted that, for me, the loss of the collection box was but an inconvenience. But I related to him that I had witnessed a senior who was on his way up to the Senior Center carrying letters who expected to deposit his mail in that collection box, only to do a double-take once he realized it wasn’t there.

Mr. O’Connell commented that he understood the need and convenience for the seniors to have a collection box in front of the Senior Center. He informed me that he would look into it and see if the USPS could make an exception in the density requirement for this collection box. We thanked each other for each other’s time and efforts.

On Wednesday, 9/6/06, I received a letter from Mr. O’Connell:

Dear Mr. Rudoff,

Thank you for taking the time to express your concerns regarding the collection box that was removed from Fulton and 37th Avenue. As I explained to you in our phone conversation the box was removed because it did not produce the required minimum amount of mail on a daily basis. However, I will consider your request and personal views on this matter and contact you with the final decision concerning the replacement of this box.

If I can be of further assistance, please call me at 415-550-xxxx.


Jim O’Connell
Manager, Customer Service

Thanks to those of you who have commented and are interested in this case. I have not yet contacted Madames Boxer, Pelosi, or Feinstein, as the USPS seems to be taking a proactive approach to my complaint. If the final decision is NOT to replace the box, I will then contact these political representatives.

I will apprise you of any further developments.

2 Comments so far

  1. Lauren (unregistered) on September 9th, 2006 @ 12:20 pm

    I have to say that I am impressed with how the USPS is handling this. (Also, you seem to have an extra empty post about that you’ll want to delete!)

  2. Nafcom (unregistered) on September 20th, 2006 @ 5:31 am

    Matt, you are welcome for my interst! :) (reply to your reply to the comment I wrote in your initial post about this issue).

    Is there yet any update on this?

    Thanks in advance!

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