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	<title>San Francisco Metblogs &#187; internet</title>
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		<title>A tech support approach to a better community</title>
		<link>http://sf.metblogs.com/2008/08/18/a-tech-support-approach-to-a-better-community/</link>
		<comments>http://sf.metblogs.com/2008/08/18/a-tech-support-approach-to-a-better-community/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 00:42:47 +0000</pubDate>
		<dc:creator>Mark Pritchard</dc:creator>
				<category><![CDATA[Bayview]]></category>
		<category><![CDATA[Community]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[Traffic]]></category>

		<guid isPermaLink="false">http://sf.metblogs.com/?p=4161</guid>
		<description><![CDATA[That decaying building on the corner &#8212; haven&#8217;t you wanted to report it to someone? Those idiots speeding down your block &#8212; can you get the city to install a speed bump? How about that gaping hole in the sidewalk outside your neighbor&#8217;s house &#8212; somebody could get hurt. Why doesn&#8217;t someone do something? If [...]]]></description>
			<content:encoded><![CDATA[<p>That decaying building on the corner &#8212; haven&#8217;t you wanted to report it to someone? Those idiots speeding down your block &#8212; can you get the city to install a speed bump? How about that gaping hole in the sidewalk outside your neighbor&#8217;s house &#8212; somebody could get hurt. Why doesn&#8217;t someone do something?</p>
<p>If you&#8217;ve ever wanted City Hall to work like tech support, your dream has sort of come true. A new website, <a HREF="http://tinyurl.com/653zh5" target="_window">SeeClickFix</a>, will take your complaint and create a trouble ticket. More than that, in San Francisco they&#8217;ll automatically forward the problem to the appropriate SF Supervisor&#8217;s office. </p>
<p><span id="more-4161"></span><br />
Though the site is based in New Haven, Conn., they have a local volunteer who coordinates San Francisco issues. The site already has more than 500 open issues and over 200 closed ones. I think that&#8217;s for the whole site, not just San Francisco, but statistics are a little hard to come by.</p>
<p>ow all those open tickets get closed is a little more vague. According to an email from site founder Ben Berkowitz, just as anybody can open a ticket, anybody can close one &#8212; or reopen it. </p>
<p>Clearly it&#8217;s an idea requiring a certain amount of cooperation and good will. I was concerned that some crank could overload the system with dozens of complaints a day, rendering it useless, but Berkowitz said they have &#8220;human moderators to control excessive and possibly fraudulent clicking.&#8221; </p>
<p>But hey, I&#8217;ll give it a try. Huge semi trucks get lost on my block all the time, because they turned the wrong way on Cesar Chavez and now they&#8217;re trying to get back across the freeway&#8230;  maybe some enhanced signage would help them find their usual destination, the San Francisco Produce Market in the Bayshore industrial district.</p>
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		<title>Hey, is this thing on?</title>
		<link>http://sf.metblogs.com/2008/07/05/hey-is-this-thing-on/</link>
		<comments>http://sf.metblogs.com/2008/07/05/hey-is-this-thing-on/#comments</comments>
		<pubDate>Sat, 05 Jul 2008 21:14:21 +0000</pubDate>
		<dc:creator>Mark Pritchard</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[startups]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://sf.metblogs.com/2008/07/05/hey-is-this-thing-on/</guid>
		<description><![CDATA[San Francisco coder Alex Payne&#8216;s downforeveryoneorjustme.com gets a plug in the New York Times tomorrow; the piece went online an hour ago. Payne&#8217;s site answers that nagging question &#8220;Is there something wrong with (insert favorite website) again?&#8221; In a blog entry in which he discusses that and other side projects, he calls the site &#8220;a [...]]]></description>
			<content:encoded><![CDATA[<p>San Francisco coder <a HREF="http://www.al3x.net/">Alex Payne</a>&#8216;s <a HREF="http://downforeveryoneorjustme.com/">downforeveryoneorjustme.com</a> gets a <a HREF="http://www.nytimes.com/2008/07/06/technology/06outage.html">plug in the New York Times</a> tomorrow; the piece went online an hour ago. Payne&#8217;s site answers that nagging question &#8220;Is there something wrong with (insert favorite website) again?&#8221;  </p>
<p>In a <a hREF="http://www.al3x.net/2008/03/my-side-projects-let-me-show-you-them.html">blog entry</a> in which he discusses that and other side projects, he calls the site &#8220;a quick hack&#8221; for which &#8220;I don&#8217;t have the time or resources or desire to build the ideal solution. I hope that some big ISP or networking outfit takes the simple design and puts it in front of a proper setup.&#8221;</p>
<p>If that concept sounds familiar, not surprisingly Payne works at Twitter.</p>
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