America West at SFO: WTF?!
Did anyone else have an absolutely miserable experience at the American West/US Airways ticket counter at SFO around the holidays? I am never, ever flying this airline again. The ticket agent who was supposed to be answering questions of the people in the 100 people deep line told me that she didn’t have time to answer my question and then flat out lied to me, telling me that my flight was delayed when it was perfectly on time. We were at the airport very early, prepared for the throngs of people, but America West/US Airways displayed a level of incompetence and apathy that I’ve simply never seen from an airline. It was unbelievable.
It didn’t end at the ticket counter, unfortunately, but the story is too long to really be relevant. Let’s just say 45 minutes of unexplained sitting at the gate before departure and a sprint through Vegas added to our frustration, but it all culminated with the women at the America West counter in Philly calling my boyfriend an idiot to his face. A manager promised a $150 voucher. We’ll never use it.