I was hoping that my virgin post would be something positive and uplifting about this wonderful metropolis. Sadly, that’s not going to be the case.
What is it with Muni on Mondays?? This morning I spent 40 minutes–that’s right, 40 minutes waiting for the #15 bus to arrive. For a line that’s supposed to show up every 10 minutes, there was only one between 8:20am – 9am. It’s plenty difficult going to work after the weekend, but couple that with transportation issues and your day is already off to a terrible start. To the folks running the buses, this is about managing your customers’ expectations. Showing up late is not the issue here. Showing up on time is not even what this customer is requesting. Until you hire some consultants in the field of process improvements, I would just like consistency. Be consistently late or consistently on time so I know how long to wait before hailing a cab or jumping on another bus. And because everything is relative, I would love nothing more right now than to hear a Muni story worse than mine.